After reviewing the pros and cons of creating, managing and maintaining a dedicated mail server, today we will evaluate, along the same lines, the email accounts offered by hosting providers in conjunction with the registration of a domain and web space.
Each publication in this series contains relevant information that can be used independently. However, it is recommended that you read the entire series in order to grasp all the useful information and use it to your advantage!
If you haven’t already done so, I recommend you take a look at the previous chapters in the series:
In order to make a neutral comparison that is actually useful for choosing the most suitable service for your needs, we will compare 5 categories of alternates on the market, analysing for each of them the 7 most important characteristics that an email hosting service should have.
This category embraces all those offerings that include a hosting package of domain registration, web hosting space and mailbox management.
Although the offerings may vary widely from one provider to another, the basic features are essentially the same.
For illustrative purposes only, a few providers will be named.
Having website hosting and email accounts from the same provider may seem an easier solution than having two different providers, as long as one does not have to deal with the control panels offered by these types of services.
The core business of hosting providers is not email accounts, so it is quite natural that functionality with regard to domain and mailbox management is limited.
Services such as OVH and Aruba Business are making strides with regard to the email segment. But they are still a long way from offering a solution that allows for simple management with many useful features for the reseller.
Here we touch a nerve. If you are managing your clients’ email boxes in any way, surely you know that security has, rightfully so, a not insignificant cost.
And now I ask you, what do you think is the level of security of a service that is offered free of charge (even with unlimited email accounts) with the purchase of the web space hosting service?
None of the web hosting providers analysed offer tools to manage your customers’ help desk independently. So, in case of issues of any kind, you need to open a ticket and hope that someone will respond in an acceptable time frame.
Researching information regarding customer service on industry blogs and forums is always a good idea.
Are you familiar with imapsync? Because if you choose to manage your clients’ emails with the services offered by web hosting providers, you’ll need it all right! As mentioned above, since email management is not the core business of web hosting providers, related services are very basic and you often find yourself forced to rely on third-party services.
Kudos to OVH in that it provides a dedicated tool for migrating email accounts, which although cumbersome, is definitely a plus point over its competitors
All web hosting provider services give the ability to make backups for free. And by that I mean that you can manually download mail messages from the client and save them to your devices ( 🙂 ).
If by backup, you thought of a service that automatically saves the contents of email boxes in the Cloud, which you can restore in case of unintentional deletion, well I’m sorry, but once again you will have to turn to external paid services. Backups nowadays are indispensable, I strongly advise you not to leave your clients at the mercy of their mistakes.
The email service offerings of web hosting providers very often are based on a shared space (between web space and email) within which you can create as many boxes as you want.
This results in a high degree of flexibility since the only limitation is the space available.
Email accounts are included free of charge in the web hosting offering.
Some web hosting providers such as, for example, Rackspace and OVH have launched an “Email Pro” service that can also be purchased separately and has improved functionality and security.
These enhancements rightly entail a not inconsiderable increase in price and a change in business model with single-email account billing.