Cookie Policy

Data Controller and Data Subject

Qboxmail S.r.l. (hereinafter “Qboxmail”) with registered office in Via Pollative no. 111, Prato (PO), Tax code and VAT no. 02338120971, acts as Data Controller and can be contacted at the email address: The Data Controller has appointed a Data Protection Officer (DPO) who can be contacted for any information and requests at the email address:

As required by EU Regulation 2016/679 and current legislation on the processing of personal data, we provide the User (“Data Subject”) with information regarding so-called “cookies.”

What are Cookies and Navigation data?

Navigation data

The computer systems and software procedures used to run this website (hereinafter referred to as the “Site”) acquire, during their normal operation, some personal data (or “Navigation Data”) whose transmission is implicit in the use of internet communication protocols.

This category of data includes: IP address, date and time of connection, browser used and pages visited.


Cookies are information that the websites visited by the user send and record on his browser, to then be re-transmitted to the same websites on the next visit. Precisely thanks to cookies, a site remembers the user’s actions and preferences so that they do not have to be indicated again when the user returns to visit that site or navigates from one page to another.
Cookies are used for different purposes. Cookies with technical purposes are necessary for the correct functioning of the service; other cookies are instead used for analysis activities, such as statistical analysis and service quality.

What types of cookies are there?

There are different types of cookies, the main ones are listed below and can be distinguished according to:


  • Session cookies: these cookies are not stored persistently on the user’s device and are deleted when the browser is closed. Unlike other cookies, session cookies do not have an expiration date.
  • Persistent cookies: these cookies do not disappear when the browser is closed, as is the case with session cookies; persistent cookies have an expiration date. This means that, for the lifetime of the cookie, the user’s information will be transmitted to the server each time they visit the website, or each time they view a resource belonging to that site from another site (e.g. an advertisement).
    They are also used to store information (e.g. username and password) of users who have registered on the site, so they don’t have to enter these credentials each time they visit the website.


  • First-party cookies: normally, the domain attribute of a cookie will correspond to the domain displayed in the address bar of the user’s web browser; these cookies are sent to the browser directly from the site the user is visiting. This is called a first-party cookie. First-party cookies are managed directly by the site’s owner and/or manager.
  • Third-party cookies: these cookies belong to domains other than the one shown in the address bar; they usually appear when web pages have content, such as banner ads, from external websites. This involves tracking the user’s browsing history, and is often used by advertisers in an attempt to serve relevant and personalised ads to each user.


  • Technical cookies: these cookies are used for navigation purposes or to provide a service requested by the user. They are not used for any other purpose and are usually installed directly by the data controller or website manager.
  • Functional cookies: these cookies boost the website’s performance to make the user’s browsing experience easier and more intuitive. They are used, for example, to keep track of the language chosen.
  • Profiling cookies: these cookies have the purpose of recognizing a user and his behavior over time in order to allow analysis and promotional activities. They can be installed, either by the site owner or by third parties.

Which cookies does Qboxmail use?

Website / /

  • Technical (or functional) cookies are required for authentication and navigation in the customer area.
Name Domain Type Duration Description
whmcs_ Technical, first-party Session Used to manage the user’s authentication to the customer area

  • Third-party cookies help us to improve the services offered and may also be profiling cookies.
    Allow us to collect statistical data in aggregate form relating to the use of services.
Name Domain Type Duration Description
^_ga Profiling, third-party 2 years Helps us understand how the user uses our site
_gid Profiling, third-party 2 years Helps us understand how the user uses our site
_fbp Profiling, third-party 2 years Helps us understand how the user uses our site

  • Qboxmail uses the ReCaptcha service on this site to check whether data entry (e.g. in a contact or registration form) is made by a person or by an automated programme to prevent misuse of the services provided.
    The use of ReCaptcha is subject to Google’s Privacy Policy and Terms of Service.

Qboxmail Services / / /

When you use the Qboxmail services, we use the following technical or functional cookies for the proper functioning of the service and the respective White Label, Web Label and Private Label pages.

Name Domain Type Duration Description
^token Technical, first-party Persistent It preserves the user’s status on different pages of the site.

For more details on the privacy policy and cookie policy applied to Qboxmail tools, please refer to the document: Policy for Service Users (articles 13 and 14 of the GDPR)

To whom do we disclose data?

Your personal data is disclosed to third parties if this is necessary to provide the service or to comply with legal obligations:

  • Third-party suppliers;
  • Our service providers in order to verify the reliability of users;
  • Legal Authorities, Supervisory and Control Authorities.

We guarantee that your personal data will not be disseminated and will not be made known to unspecified parties.

Where do we process personal data?

Your personal data is stored in archives located in countries within the European Union.
Some of our service providers are based in the United States, and this means that data is transferred to this country, which does not guarantee the same level of protection as the European Union. To ensure data security and the legitimacy of the transfers, we have signed contracts appointing these providers as data processors, which contain their obligation to meet certain conditions and provide adequate security guarantees, as well as the Standard Contractual Clauses approved by the European Commission on 4 June 2021.

What are your rights?

The GDPR (articles 15 to 22) recognises important data protection rights, which you can exercise by contacting the Data Controller.

  • You have the right to know whether personal data concerning you is being processed and, if confirmed, to obtain a copy of such data and to be informed about: the origin of the data; the categories of personal data processed; the recipients of the data; the purposes of the processing; the existence of an automated decision-making process; including profiling; the data retention period.
  • In the cases provided for by the GDPR, you may request that your personal data be rectified or erased, or that their processing be restricted. You can also request that the data you provided to Qboxmail be transferred to another data controller (“right to portability”) if the processing is based on your consent or on a contract concluded with you and is carried out by automated means.
  • You can object to the processing of your personal data carried out on the basis of the legitimate interest of the data controller or a public interest, for reasons relating to your particular situation. You can object to the processing of your personal data carried out for marketing purposes without having to justify your objection.
  • You can withdraw your consent to the processing of your personal data at any time.
  • You can lodge a complaint with the Data Protection Authority if you believe that Qboxmail has violated your rights.

How can you exercise your rights?

You can submit a request to exercise your rights to Qboxmail free of charge and without any particular formalities (e.g. by email, registered mail, etc.) We are required to respond to your request within one month or to notify you and give reasons for any delay in responding, which may not in any case exceed two months. If you do not receive a response within this period or if you are dissatisfied with the response, you may lodge a complaint with the Data Protection Authority in accordance with article 77 of the Regulation, or with the judicial authorities. To exercise your rights, you can use the form available on the Data Protection Authority’s website You can use the following contact details: Tel. +39 0574/026030, Email:, PEC certified email: or alternatively contact the Data Protection Officer at

We use cookies to provide you a better browsing experience, by continuing you accept their use. For more information visit the Privacy policy page.