Tracemail allows you to analyze email traffic logs in real time, directly from your Control Panel. In this way you will be able to respond more quickly and precisely to assistance requests from your use
Tracemail, developed entirely by the Qboxmail research and development team , receives email traffic logs in real time from all the infrastructure’s servers (POP, IMAP, SMTP, Webmail, MX). The logs are processed and normalized so that they can be consulted through the Control Panel and API with very fast access times.
This information is then aggregated to generate Metrics , accessible through API , useful for generating further Dashboards and useful analyzes for the business of your customers.
The purpose of Tracemail is to provide our customers with a tool, which can be consulted independently, to access essential information, necessary to provide technical support to their customers regarding requests for assistance. All in full compliance with the users’ Privacy .
The Access section allows you to monitor user login and logout within the POP, IMAP and Webmail services. The accesses are divided between “Successful” and “Failed”. At the time of logout, the amount of traffic generated and the number of messages deleted within the session are recorded for POP and IMAP sessions, an extremely useful data for tracing any abnormal deletion of emails.
For unsuccessful logins, the reason is recorded (e.g. incorrect password, disabled user, unauthorized IP, invalid OTP) so as to be able to guide the user in a precise manner towards the resolution of any problem accessing email services.
The analysis of incoming messages allows you to check the result of the Antivirus and Antispam tests on incoming emails and the delivery status of email messages, down to the detail of the name of the folder in which the message was delivered. Any external forwarding of the message or automatic replies sent to senders are also visible.
For rejected or quarantined messages, you can check further details on why the Email Security system has decided not to deliver the email message to the user.
The analysis of outgoing messages allows you to check the delivery status of emails sent by users so as to be able to determine, in real time, if a message just sent has already been delivered to the recipient server or is still in queue.
The outgoing messages section allows you to see in detail the response of the remote server in order to analyze, understand and resolve any problems with email delivery or even just respond in a timely and precise manner to user assistance requests.
How many times have you ever had to answer the fateful question of one of your customers “Why doesn’t the email I sent arrive?”. Until now, with your old provider, you didn’t know what answer to give, because theirs was always “everything works fine with us”.
Finally with Tracemail you can answer this question independently , and many others, giving the correct answer to your customers, without having to wait for an answer from others.
Create Dashboards for your customers, you can show them how many emails they have sent and received during the day, both in detailed and aggregated form.
Get metrics on the use of email in the company, you can create reports on the use of emails for your users.
Try the Qboxmail Cloud for FREE for 30 days, designed to better manage corporate emails. You will discover a service designed to increase the safety and productivity of your company.