FAQ

Maximum number of POP and IMAP sessions

In Qboxmail every email accounts have an IMAP (50 sessions) and POP (15 sessions) connection limit per IP address.
if you configure the same email account on an excessive number of locations and simultaneously on various devices (such as Smarthone) you can get a a “username and password” request as if these were incorrect, because you’ve exceeded the session limit.

You can reset the number of active connections by simply closing and re-opening your email client.

If this procedure does not work, there may be other issues to be solved on the user’s PC, such as an Antivirus or Firewall that does not shut down sessions properly even after the email client is closed or because they block TLS / SSL connections . Normally, an antivirus vendor can find instructions on how to resolve the issue. Below are some links related to this topic:

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/935

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1529

To verify the issue of the “username / password” request is that of the maximum access number you can scan the user logs through the ETLive tool in the Qboxmail Control Panel.

To help you with this problem, we recommend to configure your email account on a single PC, for Smartphone and tablet is racommended to configure the access throught 3G.

We don’t recommend to configure generic email account on more users.

Each user must be assigned their own personal email account (eg john@COMPANY) and generic accounts set as alias to individual personal email accounts.

Thunderbird users can change the number of connections that each account opens in its settings:

Tools > Account Settings > [select your account] > Server Settings > [Server Settings section] > Advanced > Maximum number of server connections to cache > enter 1

For MS Outlook users it is not possible to change the number of connections to the IMAP server. In this case, it is recommended that you remove the unused IMAP folders subscription and specify a different mail check interval between 15 and 25 minutes (this does not affect the notification of the arrival of new messages that remains in real time).

The error disappears immediately by closing the email client because the connections are also immediately closed on the server. If the error persists contact our technical support for more in-depth analysis.

Add your first Domain

The first thing you need to do when you open our panel, before being able to be operative and manage all your account, it is create your first domain.

To do that, click on domain in the top navbar and on the plus button.

Now you need to fill the fields, and press Save and your new domain will be created.

In this moment, the domain exist in our system, but nobody knows about it in the outside world. You need to show us that your have the rights of administrator, so you need to verify the ownership of it.

After having ended the ownership check process, your domain is active, and it is possible to activate its email account.

Remember of linking your MX record to our servers, or you want be able to receive your messages.

Import your existing domains or email accounts in Qboxmail

With the Control Panel, “Customer” and “Manager” roles can import domains, email and alias accounts, to simplify and speed up the activation of many email accounts, instead of manually creating individual domains and email accounts.

Imports allow to create massively and automatically (from .CSV file by Excel or OpenOffice) the following resources:

  • Domain
  • Alias domain
  • Account email
  • Alias email

Each type of import needs a dedicated CSV file for each resource where you specify, for example, the domain list, email accounts, or email alias that you intend to create on the panel automatically.

Expert Mode: import of “Domains” and “Email Accounts” has a “Expert Mode” that can be selected when uploading the CSV file from the control panel. The Expert Mode also provides that optional CSV fields / columns are present, even if they are empty. In default mode the panel does not require the presence of optional fields / columns, and their presence causes a validation error.

Remind: before you import your email accounts, you need to create their domain even manually.

The control panel validates the file and reports any errors (for example, if the file is not in the text format or there are not all required fields). When the file is correct, the creation process starts immediately and you can check the accounts added. When the number of records exceeds the limits of your plan, excess records (such as email accounts) are placed in the “Blocked” state. In this case, you need to upgrade your plan or contact our sales support.

Remind: after you create the file, open the CSV with a text editor and remove the first row, or header row, with field names.

When the file is ready you can access the control panel and select:

Imports -> New Import

select the type of account to import and load the CSV file you created. If it is correct, it immediately goes to its queue for activating the resources.

Download the sample CSV with all the types of import:
CSV files: https://support.cbsolt.net/download/CSV-cbsolt.zip

Once the CSV file is loaded, the control panel validates it, depending on the result, the migration has a green icon if the file is correct or red if the file has errors. Clicking on the red icon you can see why the file was not accepted. In many cases there is an error “The supplied csv file does not conform to the required format.” Check the CSV file with a text editor, and delete the first line that returns the field names.

In case of any difficulty, please send an email to technical support with the error message and CSV file.
Techical Support: support@qboxmail.com

Migrate your existing messages to Qboxmail

To migrate your messages from other servers to ours, you need two things:

  • IMAP access on the old server
  • a CSV file with all the username and passwords of the mailboxes that you want to migrate

If you have what we need, go to Tools in our control panel, and follow the instructions in the Migration section.

Remember, before you can start a migration process, all the email accounts that you wanto to migrate must have already been created on our control panel.

Qboxmail