FAQ

Maximum number of POP and IMAP sessions

In Qboxmail every email accounts have an IMAP (50 sessions) and POP (15 sessions) connection limit per IP address.
if you configure the same email account on an excessive number of locations and simultaneously on various devices (such as Smarthone) you can get a a “username and password” request as if these were incorrect, because you’ve exceeded the session limit.

You can reset the number of active connections by simply closing and re-opening your email client.

If this procedure does not work, there may be other issues to be solved on the user’s PC, such as an Antivirus or Firewall that does not shut down sessions properly even after the email client is closed or because they block TLS / SSL connections . Normally, an antivirus vendor can find instructions on how to resolve the issue. Below are some links related to this topic:

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/935

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1529

To verify the issue of the “username / password” request is that of the maximum access number you can scan the user logs through the ETLive tool in the Qboxmail Control Panel.

To help you with this problem, we recommend to configure your email account on a single PC, for Smartphone and tablet is racommended to configure the access throught 3G.

We don’t recommend to configure generic email account on more users.

Each user must be assigned their own personal email account (eg john@COMPANY) and generic accounts set as alias to individual personal email accounts.

Thunderbird users can change the number of connections that each account opens in its settings:

Tools > Account Settings > [select your account] > Server Settings > [Server Settings section] > Advanced > Maximum number of server connections to cache > enter 1

For MS Outlook users it is not possible to change the number of connections to the IMAP server. In this case, it is recommended that you remove the unused IMAP folders subscription and specify a different mail check interval between 15 and 25 minutes (this does not affect the notification of the arrival of new messages that remains in real time).

The error disappears immediately by closing the email client because the connections are also immediately closed on the server. If the error persists contact our technical support for more in-depth analysis.

Add your first Domain

The first thing you need to do when you open our panel, before being able to be operative and manage all your account, it is create your first domain.

To do that, click on domain in the top navbar and on the plus button.

Now you need to fill the fields, and press Save and your new domain will be created.

In this moment, the domain exist in our system, but nobody knows about it in the outside world. You need to show us that your have the rights of administrator, so you need to verify the ownership of it.

After having ended the ownership check process, your domain is active, and it is possible to activate its email account.

Remember of linking your MX record to our servers, or you want be able to receive your messages.

Import your existing domains or email accounts in Qboxmail

To migrate your messages from other servers to ours, you need only a CSV file with all the domains or email accounts.

Every type of resource that you need to import (domain, mail account or alias email) need a separate file.

If you have what we need, go to Tools in our control panel, and follow the instructions in the Import section.

Remember, before you can start a migration process, all the email accounts

Migrate your existing messages to Qboxmail

To migrate your messages from other servers to ours, you need two things:

  • IMAP access on the old server
  • a CSV file with all the username and passwords of the mailboxes that you want to migrate

If you have what we need, go to Tools in our control panel, and follow the instructions in the Migration section.

Remember, before you can start a migration process, all the email accounts that you wanto to migrate must have already been created on our control panel.

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