With the Control Panel, “Customer” and “Manager” roles can import domains, email and alias accounts, to simplify and speed up the activation of many email accounts, instead of manually creating individual domains and email accounts.
Imports allow to create massively and automatically (from .CSV file by Excel or OpenOffice) the following resources:
- Alias domain
- Account email
- Alias email
Each type of import needs a dedicated CSV file for each resource where you specify, for example, the domain list, email accounts, or email alias that you intend to create on the panel automatically.
Expert Mode: import of “Domains” and “Email Accounts” has a “Expert Mode” that can be selected when uploading the CSV file from the control panel. The Expert Mode also provides that optional CSV fields / columns are present, even if they are empty. In default mode the panel does not require the presence of optional fields / columns, and their presence causes a validation error.
Remind: before you import your email accounts, you need to create their domain even manually.
The control panel validates the file and reports any errors (for example, if the file is not in the text format or there are not all required fields). When the file is correct, the creation process starts immediately and you can check the accounts added. When the number of records exceeds the limits of your plan, excess records (such as email accounts) are placed in the “Blocked” state. In this case, you need to upgrade your plan or contact our sales support.
Remind: after you create the file, open the CSV with a text editor and remove the first row, or header row, with field names.
When the file is ready you can access the control panel and select:
Imports -> New Import
select the type of account to import and load the CSV file you created. If it is correct, it immediately goes to its queue for activating the resources.
Download the sample CSV with all the types of import:
CSV files: https://support.cbsolt.net/download/CSV-cbsolt.zip
Once the CSV file is loaded, the control panel validates it, depending on the result, the migration has a green icon if the file is correct or red if the file has errors. Clicking on the red icon you can see why the file was not accepted. In many cases there is an error “The supplied csv file does not conform to the required format.” Check the CSV file with a text editor, and delete the first line that returns the field names.
In case of any difficulty, please send an email to technical support with the error message and CSV file.
Techical Support: firstname.lastname@example.org